Apple Store Customer Service – A Great Experience
I just had a great experience with the online Apple store’s customer service. Last week I purchased an Airport Express to extend my home network. In addition I bought a mini-DVI cable. All of this is uninteresting. What is is that today when the box arrived I found my Airport Express but not, to my surprise, a mini-DIV cable yet instead an iSkin Revo iPhone case. Dialing up Apple support I key in only one button to get a real person who, to my surprise, not only sends out the missing cable for delivery in two days but tells me I can keep the $40 case that they mistakenly sent. No need for me to send anything back. She was fast, courteous, apologetic and kept me on the phone only long enough to fix the matter. Impressive – and now my iPhone is enjoying its new home – thanks Apple!